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RETURN POLICY

You can cancel or return most orders — here’s exactly how and when.

What to do if you need to cancel

You may request cancellation only before your order ships or production starts. Clothlyra processes a full refund immediately if the request arrives at that stage. You cannot cancel once the item has shipped.

What to do if you want to return

You have 14 days from the day you receive your order to start a return. The item must be unused, in the same condition as when you got it, and in its original packaging. You must include your receipt or proof of purchase. Do not send returns to the manufacturer or any transit station — only to the address Clothlyra provides after you initiate the return.

What happens after we receive your return

When Clothlyra receives your package, we inspect it and email you within one business day to confirm receipt. That same email tells you whether your return meets our requirements. If approved, we credit your original payment method — the refund appears within a certain amount of days, depending on your bank or card issuer.

What to do if your refund is delayed

If your refund hasn’t appeared yet:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company to confirm processing status.
  3. Reach out to your bank to verify pending transactions.
  4. Then email cs@clothlyra.com with your order number — we’ll confirm the correct return address and next steps.

Still waiting? Email cs@clothlyra.com with your order number — we’ll confirm the return address and next steps within 24 hours.